Troubleshooting¶

If you are encountering issues with your dsmISI environment, please feel free to send a Mail or to give us a call at our support number.

Collect logs¶

To support you the best way possible, please send us your dsmISI logs and configuration:

Go to a directory from which you can download the compressed files to send:
```
sles-01:/tmp # cd /tmp/
```

Compress the configuration files for dsmISI:

sles-01:/tmp # tar -cvf dsmisiconf.tar /etc/dsmisi/
tar: Removing leading `/' from member names
/etc/dsmisi/
/etc/dsmisi/dsmisi.version
/etc/dsmisi/samples/
/etc/dsmisi/samples/dsmisi.conf
/etc/dsmisi/samples/dsmisi_status
/etc/dsmisi/samples/dsmisi_status.service
/etc/dsmisi/dsmisi.conf

Compress the logs:

sles-01:/tmp # tar -cvf dsmisilogs.tar /var/dsmisi/logs/
tar: Removing leading `/' from member names
/var/dsmisi/logs/
/var/dsmisi/logs/dsmisi.log

Send those compressed files.